Are these products expired?
Never! We have a system where we do not pick up products until an order arrives. We keep a close inventory count from what our suppliers currently have in stock. This ensures we provide the freshest products possible.
Do you ship your items from Canada or the United States?
Combination of both, your items are safely packed in Canada. Then we have a driver bring your packages to a distribution center in Montana. Once the packages have arrived, they are forwarded to you with all major US couriers (USPS, UPS, Fedex)
Will I be charged any duty fees?
If you are ordering from within the United States, all duty/import fees are covered by us, which is included in the price of the item. Orders outside the United States will be the responsibility of the buyer to pay all applicable import/duty fees.
What taxes will I pay on my order?
Customers who reside in the United States will not be charged taxes on orders.
How long will it take my order to reach me?
At Canadian Munch, we always try to get your packages out as soon as possible, but sometimes packages can have slight delays at the border, weather, suppliers' current stock, etc. If you are concerned about the status of your package, please contact us.
What is your 'satisfied guaranteed' policy?
We do everything in our power to ensure everything you order is packed and shipped correctly, but if an issue does arise, we will address it and do everything we can to correct the problem. We strive to create a positive experience for all customers.
What if I can't find what I'm looking for on your store?
Please contact us. We more than likely will be able to find it! You will receive a reply within 24 hours about your inquiry.
What is your return policy?
Canadian Munch is always here to help, and we understand that things do go wrong in the manufacturing plant. We encourage you to reach out to us regarding a refund, exchange, or return. Please understand we cannot accept opened packages of food, drinks, and other products for refunds. The exception to this would be products that have been severely damaged in the shipping process. Please take care to examine your package on the day it arrives, so that you can make us aware of any issues immediatley.
Also, note that we are not responsible for products that have been melted or damaged by temperature and shipping. Please ensure that the package does not sit outside in the elements on your delivery day. Please help us by providing photographs of the damaged product to help us improve our shipping techniques.
We must approve all returns and refunds. Any claims (such as incorrect items in your shipment, damage to the contents, etc.) must be made within 14 days of your order being delivered. Canadian Munch will charge a 40% restocking fee on all pre-approved return merchandise.
We will refund the cost of your products, minus restocking, shipping charges, and duty fees back to Canada. When the return is approved, has been received, and reviewed as a new sealed re-sellable product, we will then move forward with the refund/exchange process. To qualify, individual packages must be unopened & unaltered. Canadian Munch is not responsible for the cost of shipping back to our warehouse unless the product was either defective or different from the items ordered. This does not include packages that have been redesigned by the manufacturer - remember, food and drink companies may change the "Aesthetic" of their products at any time.
Please ensure that you have received something other than what you ordered before contacting us for a refund/replacement. We will not be responsible for manufacturer changes in packaging that may not precisely match our photographs.
If you have questions about these policies or procedures, please feel free to contact us.